Support
If something is unclear or not working the way you expect, tell us.
Get in touch
Use “Contact us” at the bottom of this page to email us and we will reply as soon as we can. Including your device model, iOS or macOS version and the app version helps us help you faster.
Frequently asked questions
My memo disappeared.
Memos whose lifespan has ended move to the Trash. You can restore them from there; after 30 days they are permanently deleted. To keep a memo longer, set it to No Limit or pin it.
What are the free limits?
You can keep up to 10 memos for good (No Limit or pinned) and use up to 4 tags. iCloud sync is a Pro feature. Everything else (lifespans, widgets, sharing, app lock, export and more) is free.
My iPhone and Mac memos don’t match.
iCloud sync is a Pro feature. Turn on sync in Settings and make sure both devices are signed in with the same Apple ID.
My purchase is missing.
In Settings > Fragile Pro, tap “Restore Purchases”. A purchase made with the same Apple ID is restored on both iPhone and Mac.
How do I cancel my subscription?
On your device, open Settings > Apple ID > Subscriptions, choose Fragile Pro and cancel. You can keep using Pro until the end of the current billing period.
Will my memos be deleted when Pro ends?
No. Your existing memos are never deleted or locked. Only new actions that would exceed the free limits, and iCloud sync, stop.
Where are my memos stored?
On your device. There are no accounts, ads or tracking. If you turn on iCloud sync, memos sync only through your own iCloud account.
Which devices are supported?
iPhone with iOS 26 or later and Mac with macOS 26 or later.